Refund Policy

RenoViewer charges a one-time setup fee to activate a listing (which includes a set number of AI renders), and optional one-off render packs to add more renders. There is no subscription and no recurring charge.

Nothing in this policy limits rights you may have under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law that cannot be excluded. If the service has a serious problem or is not as described, you may be entitled to a remedy regardless of the terms below.

• If you were charged in error or charged more than once for the same purchase.
• If a technical fault on our side prevented your listing from activating and we cannot resolve it.
• Where required by applicable consumer law.

• Renders that have already been generated, since the AI processing cost is incurred at the time of generation.
• Change of mind after a listing has been activated and used.
• Fees for a listing that has run for its full active period.

Failed renders do not consume your render balance, so you are not charged for renders that did not produce a result.

Email hello@renoviewer.com with your account email and the details of the charge (date, amount, and listing). We aim to respond within a reasonable time.

Approved refunds are returned to your original payment method via our payment provider (Stripe). Processing times depend on your bank or card issuer.

Questions about refunds? Contact us at hello@renoviewer.com.